Financed By Bank Of Amerca
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The Loan Servicing Manager reports to the President and is responsible for managing all aspects of loan servicing, maintaining asset quality and minimizing loss potential. Ensuring a sound risk management and compliance framework, while maintaining excellent customer service is the primary objective of the Loan Servicing Manager.

Mark Vickery
Vice President, Loan Servicing Manager

The Portfolio Manager manages a portfolio of loans and handles all servicing actions. The actions include identifying at-risk accounts and ensuring the timely collection of overdue loan payments. The Portfolio Manager Interacts with customers to determine reasons for overdue payments, advising them of necessary actions and strategies for debt repayment.

Lourdes Alves
Portfolio Manager

John Donahue
Portfolio Manager

The Compliance Analyst monitors portfolios relative to the insurance requirements for each individual loan to ensure that all insurance policy requirements are accurate and in-force. In addition to insurance, delinquent tax notices from municipalities are reviewed and borrowers are contacted for any delinquencies of tax payment requirements.

Colleen Briggs
Compliance Analyst

The Collateral Analyst provides loan payoff figures to borrowers upon request or notification of loan maturity. All collateral releases for loans that have been paid in full are completed by the Collateral Analyst. Ensuring that all applicable UCC liens are in effect and maintained is a primary responsibility.

Carol Francis
Collateral Analyst

The Workout Manager reports to the President and is responsible for managing all aspects of loan workout which includes all delinquent loans that have been declared non-performing from risk management. The primary goal of the Workout Manager is to resolve all delinquent loans as quickly as possible ensuring that the team is focused on a quick resolution of problem loans in the portfolios.

Michael Antonelli
Vice President, Workout Manager

The Workout Officer manages the resolution of an assigned group of loans that have been declared non performing . The primary goal of the Workout Offer is to determine collectability, estimate expected losses, assess collateral positions, assign legal counsel when appropriate and monitor bankruptcies and foreclosures.

Attilio Sassi
Vice President, Senior Workout Officer

Charles Calderbank
Vice President, Workout Officer

Henry Price
Vice President, Workout Officer

The Workout Associate assists and collaborates with Workout Manager in the resolution of loans that have been declared non performing loans and that are assigned to workout.

Julia Scharnberg
Assistant Vice President, Workout Associate

The Administrative Support Specialist prepares and submits guarantee repurchase requests interfacing with SBA personnel. In addition to providing administrative support to the workout team the Administrative Support Specialist orders appraisals and site inspections, prepares documents for attorneys and maintains credit files.

Sue Levin
Administrative Support Specialist

The Posting & Billing Administrator runs the monthly billing cycle for loan accounts in the portfolios. When loan payments are made the Posting & Billing Administrator posts payments to customer records and balances daily work. A primary responsibility is to Interact with customers to address and resolve billing and payment concerns.

Robin Morra
Posting & Billing Administrator